How a Virtual Medical Assistant Boosted Revenue for a Multi-Specialty Clinic

Challenge: A 3-provider family medicine department in Texas struggled with admin overload, revenue leakage, staff burnout, and poor patient experience.
Solution: Practolytics implemented a Virtual Medical Assistant (VMA) and Revenue Cycle Management (RCM) services to handle scheduling, documentation, insurance checks, billing, and patient outreach.
Clean Claims Boost: Clean claims rate rose to 98%, and claim denials dropped by 25% due to better insurance verification and coding.
Revenue Growth: Monthly collections increased by 18%, significantly improving cash flow without expanding clinic hours.
Time Savings: Providers gained around 2 extra hours per day for patient care by offloading administrative work.
Lower No-shows: Appointment reminders and proactive follow-ups cut no-show rates by 40%.
Operational Efficiency: Admin staffing needs reduced by 50%, while patient satisfaction improved due to faster responses and easier scheduling.

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Challenge: A 3-provider family medicine department in Texas struggled with admin overload, revenue leakage, staff burnout, and poor patient experience.
Solution: Practolytics implemented a Virtual Medical Assistant (VMA) and Revenue Cycle Management (RCM) services to handle scheduling, documentation, insurance checks, billing, and patient outreach.
Clean Claims Boost: Clean claims rate rose to 98%, and claim denials dropped by 25% due to better insurance verification and coding.
Revenue Growth: Monthly collections increased by 18%, significantly improving cash flow without expanding clinic hours.
Time Savings: Providers gained around 2 extra hours per day for patient care by offloading administrative work.
Lower No-shows: Appointment reminders and proactive follow-ups cut no-show rates by 40%.
Operational Efficiency: Admin staffing needs reduced by 50%, while patient satisfaction improved due to faster responses and easier scheduling.